Privacy Policy — GROUNDED

Effective date: 5 July 2026 Last updated: 5 July 2026

GROUNDED ("the App") is operated by Lidia Markovic, trading as LM Wellness (ABN 48 440 407 031), based in Australia ("we", "us", "our").

This Privacy Policy explains what personal information we collect through the App, how we use it, where it is stored, and the choices you have. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

If you have any questions, contact us at l.m.wellness@outlook.com.

1. What we collect

Account information. When you create an account we collect your email address and the display name you choose. We also record your confirmation that you are 18 or older, your acceptance of our disclaimer, and your onboarding responses (such as the reasons you selected for using the App).

Content you create in the App. This includes:

• Journal entries you write (both prompted and free-write entries)

• Daily check-in responses (how you're feeling, nourishment and joy check-ins)

• Gratitude entries

• Vision board selections and any intentions you write

• Challenge participation and daily progress

Usage information. We record which sessions you play and your progress through challenges, so the App can show your history and recommendations.

Subscription information. If you purchase a subscription, the purchase is processed by Apple. Our subscription partner RevenueCat receives your app user ID and purchase/entitlement events so we can unlock your premium access. We do not receive or store your payment card details — payment is handled entirely by Apple.

What we do NOT collect. We do not collect your precise location, your contacts, your photos (vision board images come from our own curated library, not your device), or your browsing history. The App does not contain third-party advertising and does not use advertising trackers.

2. How we use your information

We use your information to:

• Provide the App's features (your journal, check-ins, sessions, challenges, vision board)

• Maintain your account and subscription entitlements

• Show you your own history and progress

• Respond to support requests you send us

• Meet our legal obligations

We do not sell your personal information. We do not use your journal entries or check-in content for marketing, analytics, or AI training. Your reflective content exists for you.

3. Where your information is stored

Your account data and App content are stored with Supabase, our database and authentication provider, hosted in the Sydney, Australia region. Subscription entitlement data is processed by RevenueCat (United States). Payment processing is handled by Apple under Apple's own terms and privacy policy.

Because RevenueCat operates outside Australia, some limited subscription-related information (your app user ID and purchase events) is disclosed overseas. We take reasonable steps to ensure overseas recipients handle personal information consistently with the APPs.

4. Sensitive information

Content you write in your journal or check-ins may include information about your emotional state or wellbeing. This content is stored securely, is accessible only through your authenticated account, and is not analysed, shared, or used for any purpose other than displaying it back to you in the App. We do not access it except where required for technical support at your request or by law.

5. Data security

We take reasonable steps to protect your personal information, including:

• Authentication on all requests (your data is only accessible through your logged-in account)

• Row-level security on our database, so accounts can only access their own records

• Secure (encrypted) connections between the App and our servers

No system is perfectly secure, but we design the App so that your content is private to you by default.

6. Data retention and deletion

Your information is retained while your account is active.

You can delete your account at any time from within the App (Me → Delete account). Deleting your account permanently removes your account and all associated content — journal entries, check-ins, vision boards, session history, and challenge progress. This deletion is immediate and cannot be undone.

Subscription records held by Apple and RevenueCat are subject to their own retention policies.

7. Your rights

Under the Privacy Act, you may:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Make a privacy complaint

Contact us at l.m.wellness@outlook.com and we will respond within a reasonable period. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Children

The App is intended for adults. You must be 18 or older to create an account, and the App requires you to confirm this during signup. We do not knowingly collect personal information from anyone under 18. If we become aware that we have, we will delete it.

9. Third-party services

The App relies on the following service providers:

ProviderPurposeData involved

SupabaseDatabase, authentication, storage (Sydney, AU)Account details, App content

RevenueCatSubscription management (US)App user ID, purchase/entitlement events

ApplePayment processing, App distributionHandled under Apple's terms

We do not use third-party analytics or advertising SDKs in this version of the App.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by email. The "Last updated" date at the top shows the current version.

11. Contact

LM Wellness (Lidia Markovic) ABN 48 440 407 031 Email: l.m.wellness@outlook.com